Unfortunately, in the interest of hygiene and health and safety reasons, we can not offer refunds or returns. Due to the type of products we sell, we are unable to determine if our products have been used and/or opened.
*I have received damaged or faulty product(s):
We take extra care in preparing and packaging our customers orders for delivery. In the unfortunate event of your product(s) being damaged in transit and arriving damaged/faulty, please contact us within 24 hours of delivery at firstname.lastname@example.org. You MUST include photographs of your damaged/faulty product(s), your name and order number to enable us to process your request.
*I have received the wrong product(s):
We take care to ensure we send the correct product(s) to you through our order preparation procedure. If you have received a wrong product (through our human error), then you MUST send us a photograph of product(s) you have received along with your name and order number within 24 hours of delivery to email@example.com. However, if you have selected the wrong product(s) at checkout we cannot be held responsible and cannot accept a return or refund. Please ensure you double check your order prior to confirmation and payment.
*My order has not arrived:
Once your order has been dispatched you will receive an email confirmation. Royal Mail do not declare a parcel/item as lost until the following days have passed:
- UK 15 working days
- Europe 30 working days
- Rest of the world 35 working days
Please note that we cannot process your order as lost until the above days have passed as per Royal Mail.
Please get in touch with us at firstname.lastname@example.org if you believe your parcel to be lost.